Refund Policy

1. Return/Refund Time Limit
Mwcmxm provide a unified 30-day return time limit from the date you receive the product. Regardless of whether the product has quality problems, you can apply for a return and refund within this period to fully protect your shopping rights.

2. Return Procedure
Initiate an application: If you decide to return the product, please send an email to Redmond.Daughertydxl@outlook.com to contact our customer service team as soon as possible. The content of the email must indicate your order number and reason for return so that we can quickly identify and process your application.

Customer Service Response: After receiving the email, our customer service will communicate with you within 24 hours to confirm the return and provide you with a detailed return address. At the same time, we will inform you how to obtain the return label based on the reason for the return.

Product Packaging: Please properly pack the product together with all accessories and gifts in the original packaging to ensure that the product is not damaged during the return. If the product has special packaging requirements, be sure to handle it in the original packaging to avoid affecting the refund.

Return the product: According to the return address we provide, choose the appropriate logistics method to return the product. Before sending it back, it is recommended that you record the logistics order number to facilitate the subsequent inquiry of the return logistics status.

3. Freight Instructions
Return due to quality issues: If there is a quality problem with the product, we will bear the return freight. We will provide you with a free return label, and you do not need to pay extra freight. If you have paid the freight yourself, we will refund the reasonable amount of freight you paid when you refund.

Return due to non-quality issues: If you initiate a return for personal reasons (such as not liking it, choosing the wrong style, etc.), you usually have to bear the return freight. However, if we have clearly promised to bear the return freight for non-quality issues during the sales process, or if you need to return the product due to our mistakes (such as sending the wrong product, etc.), we will bear the freight and provide you with a free return label or refund the freight when you refund.

4. Description of non-returnable products
Customized products: Camping equipment customized according to your special requirements, such as tents with customized patterns, sleeping bags of exclusive sizes, etc., cannot be resold due to their uniqueness. Once produced, they are not accepted for return.

Consumables that have been opened and used and affect secondary sales: If they have been opened and used and affect the integrity and quality of the goods, they cannot be returned.

Hygiene products that are used close to the body and unsealed: such as unsealed sleeping bag liners, personal hygiene care products for camping, etc., for hygiene and safety reasons, once unsealed and used, they cannot be returned.

Products on special promotion and clearly marked as non-returnable: When some products are on special promotion, the page will clearly mark the words "non-returnable". Such products do not support returns after purchase, but if there are quality problems, we will still be responsible for handling.

5. Refund Procedure
Product acceptance: After receiving your returned goods, we will inspect them within 3-5 working days. If the goods meet the return requirements, that is, the goods and accessories, gifts, and packaging are complete and there are no signs of damage, the refund process will be quickly initiated.

Refund method: The refund will be returned to the payment account you used to pay for the order. The specific arrival time varies depending on the payment method. Credit card payments generally take 3-10 working days to arrive, and third-party payment platforms (such as PayPal, etc.) may arrive within 1-5 working days. Please wait patiently. If you have not received the refund after the expected time, you can contact our customer service at any time.