Track Your Order

Dear Customer: Thank you for shopping at Mwcmxm. We value your trust and understand your anticipation for your order's progress. Therefore, we have prepared a clear and easy-to-understand order tracking guide to help you monitor your order's status and shop with peace of mind.

You can check your order status yourself using the following convenient and real-time updates:

1. Open the Mwcmxm official website and find the "My Account" entry in the top navigation bar;

2. Log in using the mobile phone number/email address you linked when placing your order, along with your password;

3. After logging in, click "My Orders" to access the order details page. Here, you can clearly see the key milestones in your order's journey from order placement to receipt. The page also displays the courier tracking number and carrier name, allowing you to directly access the logistics website for more detailed shipping tracking information.

If you encounter any operational difficulties while tracking your order, or need more specific progress information (such as "logistics stalled for more than 2 days" or "no shipment notification received"), please contact our customer service team through the following methods. We will follow up for you as soon as possible: Please send your order number, the name of the person who placed the order, and a detailed description of the problem to our dedicated customer service email address: Redmond.Daughertydxl@outlook.com. We will reply to your inquiry within 1-2 business days.

During the delivery process, we always cooperate closely with reputable logistics providers, monitoring the transportation status of goods throughout the entire process to ensure the safe delivery of your package. In the event of severe weather such as heavy rain or snow, or force majeure factors such as peak logistics periods during holidays or temporary adjustments to regional logistics centers that cause delivery delays, we will send an SMS notification to your registered mobile phone number as soon as possible, providing the latest progress updates and minimizing the impact on your delivery schedule.

Thank you again for your support and understanding of Mwcmxm! We wish you a smooth delivery of your desired goods and look forward to continuing to provide you with a high-quality shopping experience in the future!